Customer Success Manager

Job Title: Customer Success Manager

Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.

With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.

About the Product

LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to:

• Comprehensive project leads - Stay ahead of competitors with early insights into upcoming construction projects at every stage.
• Market trends & analytics - Leverage powerful data insights to refine business strategies and identify growth opportunities.
• Key contact information - Connect with decision-makers such as developers, architects, contractors, and suppliers.
• Customizable alerts & tracking- Set up automated notifications to track project updates and client movements.

Our Values

• Dream big - Embrace ambitious goals and strive to exceed expectations, every day.
• Thrive together- Collaborate, communicate, and celebrate success.
• Own it - Take ownership of your work and empower yourself to make a difference.
• Do the right thing - Stand firm in your values and let integrity guide your actions at every turn.

What You’ll Do

As a Customer Success Manager, you will manage and grow a portfolio of client accounts, ensuring strong customer satisfaction, retention, and revenue expansion. You’ll act as a strategic partner to clients, driving adoption, renewals, and long-term value.

Key responsibilities include:

• Own and manage key client relationships across Southeast Asia, with a strong focus on Vietnam
• Drive customer retention, renewals, upsell, and cross-sell opportunities
• Develop and execute account growth and engagement strategies
• Monitor account health, usage trends, and customer outcomes
• Lead client meetings, provide consultative insights, and influence decision-makers
• Proactively address risks, challenges, and escalations
• Collaborate cross-functionally with Sales, Product, and Marketing teams
• Provide regular account updates and performance insights

What You Bring

Account Management & Commercial Experience

• 3–5 years of B2B Account Management, Customer Success, or Sales experience
• Background in SaaS, technology, consulting, or solution-based sales
• Proven success managing mid-market or enterprise clients
• Experience handling renewals, upsells, and subscription models
• Strong stakeholder management and relationship-building skills

Market & Regional Expertise

• Strong understanding of Vietnam & Southeast Asia business environments
• Cultural awareness and ability to navigate diverse markets
• Fluency in English & Vietnamese (required)

Commercial & Strategic Strength

• Track record of meeting or exceeding revenue targets
• Strong consultative selling and negotiation skills
• Ability to influence senior decision-makers confidently
• Data-driven mindset with CRM and analytics experience

Nice to Have

• Experience in construction, engineering, or related industries

What You’ll Get

At Hubexo, we invest in high performers:

• Uncapped Commission Structure
• Fast-Track Career Growth
• High-Performance Sales & CS Training
• Supportive, Collaborative Culture
• International Learning & Development Opportunities

Join a fast-growing technology company shaping the future of construction intelligence.